Refund & Cancellation Policy

Commencement Deposits: The initial project deposit (typically 30% to 50%) covers discovery, architectural scoping, resource allocation, and initial sprint setup. Because dedicated engineering capacity is immediately reserved upon contract signing, commencement deposits are strictly non-refundable.

Milestone Payments: Payments tied to defined milestones are invoiced upon completion and delivery to staging. Once a milestone is accepted or deemed accepted under our Client Services Policy, the corresponding milestone fee is non-refundable.

Project Cancellation: If a client elects to terminate a project before full completion, the client remains liable for all engineering hours completed up to the termination date, plus non-cancellable third-party commitments (dedicated cloud infrastructure, reserved sandbox environments). Any prepaid unallocated milestone funds will be returned within fourteen (14) business days.

Monthly Subscriptions: You may cancel your monthly subscription at any time through your account portal. Cancellation takes effect at the end of the current billing cycle. We do not provide prorated refunds for partial month usage.

Annual Subscriptions (7-Day Money-Back Window): For annual plans, we provide a full, no-questions-asked refund window of seven (7) calendar days from initial purchase. After seven days, annual subscriptions are non-refundable, but you retain full platform access until the end of the annual term.

Auto-Renewal: Subscriptions renew automatically unless cancelled at least twenty-four (24) hours prior to the renewal date. We dispatch email reminders prior to annual renewals.

Free Trials & Pioneer Pass: Student waitlist pioneer passes are provided free during beta cohorts; no payment details are captured until commercial transition.

Strategic Consultations: Advisory sessions, architecture audits, and technical workshops cancelled with at least forty-eight (48) hours advance notice will receive a 100% refund or free rescheduling. Cancellations under 48 hours incur a 50% administrative fee.

System Management & Retainers: Monthly DevOps or AI retainer agreements require thirty (30) days written notice to terminate. Retainer fees for the active calendar month are non-refundable.